Refund and Returns Policy
Please email us at Nerdstarshoes@gmail.com with your order number and we can help you ship the item back for a refund. You have 14 days from the day you received your items to review, and if necessary, return or exchange your purchase from NerdStarShoes.com. Your package must not be post marked any later than 14 days from the delivery confirmation from UPS or USPS, and 60 days to return an item for store credit. All shipping cost will be cover by the customer for exchanges. Please note that all returned items must be unworn, unwashed merchandise with the original tags attached. Items that do not meet these criteria or are non-returnable and will be denied.
Upon receiving your return, NerdStarShoes will processes your return within 48 hours from receiving your package. Items will be inspected and processed through our returns department. Refunds are not issued for worn, washed or altered items or for items that are Final Sale. Refunds will be issued to the original credit card used for purchase or in the form of store credit. We are unable to switch refunds to a new or different payment method other than what was originally used on your order. Shipping is non-refundable, except in cases where we have made a shipping error.
A restocking fee of $5.00 per package is applied for all returned packages.
We always encourage our customers to contact us if you have any questions. Feel free to reach us any time at firstname.lastname@example.org
Returns or Exchanges
You have 14 days from the day you received your items to review, and if necessary, return or exchange your purchase from NerdStarShoes.com. Your package must not be post marked any later than 14 days from the delivery confirmation from UPS or USPS.
It is your responsibility to return the item(s) to NerdStarShoes.Com. NerdStarShoes shall send your exchanged legging back at no charge, one-time (domestic only). Subsequent exchanges are the responsibility of the customer.
NerdStarShoes will send you your exchanged item(s) upon receiving your package within 24 hours. If the item you are looking to have exchanged for is out of stock, we shall notify you by email or phone as to the availability of the item.
We do not accept returns or exchanges if:
The Item(s) have been worn or washed
The item(s) have been altered
The item(s) are in any way defective from the original and salable condition
The item(s) do not have the original tags on them
The item(s) were a final sale item
Please follow these instructions when completing a return or exchange:
Pack the unworn and unwashed items with email confirmation or original receipt - we cannot exchange or refund without
Please write in detail which items you want exchanged
Mail your package to:
KENOSHA W.I. 53141